How can we help you?
Help topics
How do I use Ding?
Help! I'm having issues
My Promotions
Help! I'm having issues
Problems with a successful order
★
Top-Up Not Received: What can I do?
★
My gift card is not working
What can I do if I top-up the wrong number?
I've received an incorrect amount
Can I cancel my order?
Why isn’t my PIN working?
I have purchased the wrong gift card
How to check the phone balance?
I'm getting stuck
★
How to contact us?
★
Why can't I send a top-up to the number I want to?
Why did my transaction fail?
I’m having issues selecting an operator
Why can't I find the amount I'm looking for?
Why can’t I make another transaction today?
What's the Iqama number?
Payment issues
★
Why is my payment still processing?
My payment was declined
Can I get a refund?
Why did you charge me for a failed transaction?
What's a bank authorisation hold?
Why was I charged a local sales tax?
What should I do if I see unauthorized charges?
Operator issues
The operator couldn't process my order
Operator delays
Can my mobile credit be used for data plans?
Account assistance
How can I close my account?
How do I reset my password?
I didn't receive the reset password email?
I didn't receive the activation email?
Why have I been asked to provide additional information?
How do I use Ding?
Help! I'm having issues
My Promotions
Live chat
Help! I'm having issues