Why is my transaction Reserved?

When you buy a top-up selecting the operator Cubacel Reserva tu Recarga, you're purchasing a presale for the next Cubacel promotion. This means that the status of your transaction will be Reserved until we deliver the top-up on the first day of the promotion.

When will my transaction be sent to Cubacel?

Your top-up with the bonus will be sent to Cuba on the first day of the promotion. This is usually on the upcoming Monday, but take into account that the starting day may change depending on the promotion.

 

Will I receive a notification after my top-up is sent?

Yes, Once your recharge has been successfully sent, you will receive a confirmation by email if you have created your account with an email address. Otherwise, you can always review your order status by checking the Purchase history on your account.

 

Can I cancel my reserved transaction?

Yes, our customer care team can cancel the order for you. Contact us by chat and they’ll be happy to help you.

 

Do you have any other questions? Don’t hesitate to get in touch, we’re available 24/7!