During the top-up selection, our system checks the entered phone numbers to verify if they can be recharged. We do this to prevent our customers from being charged unless the top-up can be successfully delivered.

I have added the number, but I'm receiving an error message, what could be the issue?

If you receive an error stating that the operator 'cannot send your top-up. Please check your top-up details and try again' it could be due to one of the following reasons:

• The entered number may not be correct.
• You may have chosen the wrong operator or the wrong country.
• The number may no longer be active.
• You may have added an extra digit.

If you receive an error message, we recommend verifying the operator and the number with the recipient. If they confirm that all the information is correct, you can contact our Customer Care team or contact the operator to check if there is any issue with the phone number.