When you request a password change, we ask you to enter the email address used to register, so we can send you an email with a link to reset your password. If you cannot locate this email in your inbox, it may be due to one of the reasons below:

• The email may be in the spam/junk folder.
• If you can't find it there either, but a message appeared on the website stating that it was sent successfully, your Internet provider may be blocking our emails. If this is your case, you'll need to contact them to resolve the issue.
• It's possible that you have entered an incorrect email address and we are sending the email to the wrong address. In this case, check if you are typing your email correctly and request the password change again.
• Check if your Ding account was created with an email address or a phone number. If you created your account with your number, you will not need a password. When you log in with your number, we will send you an SMS with an access code and therefore you will not have a password associated with your account.

Can you change the password for me?

Unfortunately, due to our privacy policy, we are unable to change the password for you. However, you can contact our Customer Care team and we can help you to reset it.

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