There can be various reasons why your transaction was not processed successfully. The most common ones are the bank or payment processor declining the payment, or the operator being unable to recharge the provided phone number.

Regardless of the reason, you will not be charged for a failed transaction. For more details about this, check out our article on bank authorizations.

If you have any questions about why your transaction has failed, contact our customer care team through our 24/7 live chat service and we will review your order.