There can be several reasons why your transaction was not completed successfully. The most common include:

• Your bank or payment provider declined the payment.
• The mobile operator was unable to recharge the phone number you provided.

No matter the reason, you will not be charged for a failed transaction. For more details, you can check out our article on bank authorisations.

If you have any questions about why your specific transaction failed, we’re here to help! Contact our Customer Care team anytime via live chat, and we’ll be happy to review your order for you.