What's an auto top-up?

This option allows you to schedule a recharge to be sent on your chosen frequency. This way, you won't have to remember to top-up a phone manually, we'll do it for you.

 

Which frequency can I select?

You can choose between 7, 14, 28 or 30 days.

 

What payment method can I select?

For now, we only accept Apple Pay, Google Pay, Paypal (in iOS), Visa or MasterCard as payment method options for automatic top-ups.

 

Are there any extra costs?

No, there is no extra cost associated with activating an automatic top-up. Also, you can cancel it at any time.

 

How can I activate it?

In order to activate an auto top-up, please follow the next steps:

1. Log in to your account in the Ding app.

2. Go to send a top-up: select the country, phone number and amount.

3. After choosing the amount you will be asked if you want to Set auto top-up. 

 

 

4. Choose the frequency you would like for your top-up and select Set auto top-up.

5. Select the payment method of your preference or add a new one and press the Pay button.

6. Once your transaction has been completed, you will receive an SMS or an email confirming the activation of the auto top-up and its frequency. 

 

Why I can't see the option to schedule a recharge?

At the moment, this subscription is only available for some operators. If you need assistance to find out if you can set an auto top-up, please contact our customer care team.