How can we help you?

Why is my transaction still processing?

Transactions are generally sent within seconds, however, sometimes it can take a few minutes for them to be processed.

Once your recharge has been successfully sent, you will receive a confirmation by email or SMS, depending on how you registered your account.

If you haven’t received a confirmation after an hour, you can contact us through our live chat. We are available 24 hours a day, seven days a week.

 


Related Articles:

Operator delays

Cubacel: Why is my transaction status Reserved?

Live chat